The steps to reset your password. To protect your identity and data we have two stage process for resetting your password. This will issue you with a temporary password that you should subsequently change to one that only you know.
Step 2 - first email - request to start the process.
Check your email. You will receive an email with a link that triggers the sending of the new password.
Step 3 - second email - receive temporary password.
Step 4 - login using the temporary password
Go the login page again enter your email and the temporary password that you just received.
Step 5 - choose your password - recommended
Once you have logged in using the temporary password, you should choose a new password to something that only you know. Visit this link:
Enter the temporary password as the current password and choose something that only you know for your new password. Click save.
Step 6 - login with your new password.
Your temporary password will no longer work.
We know that this is a tiresome sequence to follow but it is necessary to protect your data.